UPI FAQ's
DFS incentive related
Kindly connect with Mukesh Devraj. mukesh.devraj@npci.org.in
UPI SFTP Access
Please submit the duly filled SFTP access form and create a CRM ticket to facilitate the process by clicking on the below link. https://www.npcisupport.org.in/portal/en/newticket?departmentId=38135000000010772&layoutId=38135000000011350
UPI Lite recon issue
For Such Issues please provide complete details LRNs and Lite Balance File in CRM
UPI Lite balance file
For Such Issues please provide complete details LRNs and Lite Balance File in CRM
Files not available on URCS
For Such Issues please provide complete details with screenshots in CRM
TDS on GST issues
For Such Issues please provide complete details in CRM
GST reports not available on SFTP path
For Such Issues please provide complete details with screenshots in CRM
Files not available on SFTP
For Such Issues please provide complete details with screenshots in CRM
Deemed acceptance not happened after the expiry of TAT
For Such Issues please provide complete details in CRM
New Onboarding bank Query
For New Onboarding bank query please get in touch with RM
Multiple disputes allowed on same transaction
For Such Issues please provide complete details with screenshots in CRM
TD-BD Declined time
For BD-TD data please send email to nfshelp@npci.org.in
Compliance Penalty/Harmonisation penalty
All UPI Operating Circulars (OCs) are uploaded on NPCI website (https://www.npci.org.in/) In case if some circulars are not available on NPCI website then bank may check in URCS portal > Communication > E-Library
Mismatch between GST reports and daily income and expense report
For GST related query please send email to GST.support@npci.org.in
Kindly update the certificates
For Certification please check with RM.
Credit note not available in artifacts folder
For Credit note please provide complete details in CRM
Action tab not available to raise disputes or adjustments
For Action tab issue on URCS portal please first check with your Admin to provide the full access, If in case still issue not getting solved please raise CRM ticket with complete details and screenshots
UPI and backoffice training required
For Back office training get in touch with Customer success team, they take monthly training if required will schedule separate time as per availability of bank.
GST Reports not available
For GST related query please send email to GST.support@npci.org.in
NDC Limit
For NDC limit please check with NPCI RM team assigned to bank.
UPI Pricing required
For UPI Pricing bank may refer OC 88, 102, 109, 124, 135, 139 and 158 available in URCS portal > Communication > E-Library
Dispute flag/TAT required
Please raise ticket in CRM.
Success / Declined Ratio
Kindly refer raw data file.
Incomplete/Mismatch raw data
For any incomplete/Mismatch raw data in daily reconciliation, Please share the sample transaction with complete details in CRM.
Missing/late Settlement Transaction
For any missing transaction/late Settlement in daily reconciliation, Please share the sample transaction with complete details/logs in CRM.
Operating and Settlement Guidelines required
For Operating settlelment guideline is available in URCS portal, in communication, E-libray, if unable to find please raise ticket.
URCS Portal is Down
In Case UPI portal not working or down, First check with bank internal IT team if in case any internal bank issue, If in case everything is working fine at bank end, please raise CRM ticket with screenshot.
User id locked
For Such Issues please provide complete details with Admin user login IDs in CRM.
What is the role of Bank Admin?
Bank Admin can create/modify /block/unblock/Reset Password of their own institution’s users. The Maker or Checker rights for a user will also be defined at the time of creating a User ID.
What is the Path to download GST reports in URCS?
Login >> File Download >> Bulk File Download From the sub menus kindly select GST reports and choose the date range. For eg., If member banks require GST reports of July 2022 then please provide a date range from 1 st July 2022 to 7 th July 2022.
What should I do if am not able to access URCS?
Users should check with their internal network team for resolution. In case the issue is not identified at your end, the user can contact NPCI for support. The user should take the screenshot of the error displayed and send it through mail to ...
From where I will get bulk upload file format?
From Operating settlement guideline bank can get bulk upload file format.
From where do I get the member bank contact details wrt reconciliation and settlement?
Please raise ticket with bank name and team escalation metrix required
Where I can find UPI PGP tool?
In URCS portal, Go in file download, Artifacts folder you will get option to download PGP Tool is already shared with banks, if its not available mail upi.support.org.in
What if I forgot the Admin, Maker or Checker Password?
In case you have forgotten your password to access URCS, you need to follow the steps below to generate a new password: a. On URCS Login screen, click on Forgot Password b. The Forgot Password pop-up screen is displayed. Here you need to enter the ...