What should I do if am not able to access URCS?
Users should check with their internal network team for resolution. In case the issue is not identified at your end, the user can contact NPCI for support. The user should take the screenshot of the error displayed and send it through mail to
upi.support@npci.org.in with cc to UPI operations team level 1 as per the escalation matrix. NPCI shall keep members informed if there is any downtime for URCS.
Related Articles
URCS Portal is Down
In Case UPI portal not working or down, First check with bank internal IT team if in case any internal bank issue, If in case everything is working fine at bank end, please raise CRM ticket with screenshot.
Files not available on URCS
For Such Issues please provide complete details with screenshots in CRM
SFTP Access
For SFTP Access please check with RM.
Action tab not available to raise disputes or adjustments
For Action tab issue on URCS portal please first check with your Admin to provide the full access, If in case still issue not getting solved please raise CRM ticket with complete details and screenshots
What is the Path to download GST reports in URCS?
Login >> File Download >> Bulk File Download From the sub menus kindly select GST reports and choose the date range. For eg., If member banks require GST reports of July 2022 then please provide a date range from 1 st July 2022 to 7 th July 2022.