Files not available on URCS

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• What should I do if am not able to access URCS?

  Users should check with their internal network team for resolution. In case the issue is not identified at your end, the user can contact NPCI for support. The user should take the screenshot of the error displayed and send it through mail to ...

• URCS Portal is Down

  In Case UPI portal not working or down, First check with bank internal IT team if in case any internal bank issue, If in case everything is working fine at bank end, please raise CRM ticket with screenshot.

• Files not available on SFTP

  For Such Issues please provide complete details with screenshots in CRM

• Action tab not available to raise disputes or adjustments

  For Action tab issue on URCS portal please first check with your Admin to provide the full access, If in case still issue not getting solved please raise CRM ticket with complete details and screenshots

• GST Reports not available

  For GST related query please send email to GST.support@npci.org.in