What is the procedure to raise a Fraud chargeback?

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• Fraud Chargeback

  Banks to raise chargeback in BCS RuPay Portal with precise reason code and also report to NPCI FRM portal. Kindly refer RuPay Dispute Management Rules and Regulations Manual Version 6.0 for detailed clarification.

• What to do if bank is Unable to raise chargeback in case the BCS Lifecycle has only (DMS Auth)?

  DMS Auth Txn Presentment lifecycle has not been raised by the acquirer on this transaction which means the transaction amount has not been claimed by the acquirer as yet so the money is lying with the issuer, hence raising chargeback is not allowable ...

• What can an Acquiring bank do when Issuer bank has raised a Chargeback raised in wrong RC?

  Acquiring institutions can demonstrate that the transaction was successful, credit /reversal was processed or Issuing institution did not meet the applicable chargeback conditions.

• Dispute TAT

  Please be informed that the related document is available in BCS RuPay Portal. Kindly refer below Document. RuPay Dispute Management Rules and Regulations manual Version 6.0

• Where is the Information available on Dispute and Adjustment

  TATs/documentation/Dispute processes? Kindly refer below Document for detailed clarification: RuPay Dispute Management Rules and Regulations Manual Version 6.0 Path: BCS RuPay Portal > Member File Download > Manuals and Document Folder.