Dispute TAT

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• Where can bank find the RuPay Dispute Manual?

  The Dispute Manual is available in BCS RuPay Portal. RuPay Dispute Management Rules and Regulations manual- Updated Version 6

• Where is the Information available on Dispute and Adjustment

  TATs/documentation/Dispute processes? Kindly refer below Document for detailed clarification: RuPay Dispute Management Rules and Regulations Manual Version 6.0 Path: BCS RuPay Portal > Member File Download > Manuals and Document Folder.

• What is the procedure to raise a Fraud chargeback?

  Banks to raise chargeback in BCS RuPay Portal with precise reason code. Kindly refer RuPay Dispute Management Rules and Regulations Manual Version 6.0 for detailed clarification.

• What is the deadline date for reporting the MCPR?

  20th of every month is the deadline for the banks to submit the MCPR in the portal.

• After the 20th of the month will system allow to upload the data?

  No, system will not allow the user to submit the data.