What can an Acquiring bank do when Issuer bank has raised a Chargeback raised in wrong RC?

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• What to do if bank is Unable to raise chargeback in case the BCS Lifecycle has only (DMS Auth)?

  DMS Auth Txn Presentment lifecycle has not been raised by the acquirer on this transaction which means the transaction amount has not been claimed by the acquirer as yet so the money is lying with the issuer, hence raising chargeback is not allowable ...

• What is the procedure to raise a Fraud chargeback?

  Banks to raise chargeback in BCS RuPay Portal with precise reason code. Kindly refer RuPay Dispute Management Rules and Regulations Manual Version 6.0 for detailed clarification.

• Where can bank find the RuPay Dispute Manual?

  The Dispute Manual is available in BCS RuPay Portal. RuPay Dispute Management Rules and Regulations manual- Updated Version 6

• Where can bank find Action/Decline codes related to BCS RuPay POS/Ecommerce transactions?

  Kindly refer to the below document for detailed clarification: RuPay Global Clearing and Settlement Technical Message Specification Version 1.34 Section: A2 Action / Response Code Path: BCS RuPay Portal > Member File Download > Manuals and Documents ...

• Fraud Chargeback

  Banks to raise chargeback in BCS RuPay Portal with precise reason code and also report to NPCI FRM portal. Kindly refer RuPay Dispute Management Rules and Regulations Manual Version 6.0 for detailed clarification.