NPCI Support | Knowledge Base

Recent Articles
UPI OC 222 and OC 222A Segregation of UPI settlement cycles for Auth and disputes transactions FAQs
UPI OC 222 and OC222A FAQ's 1) What is the purpose of this change? To separate AUTH and Dispute settlements for better clarity, efficiency, and timely completion of daily settlement processes. 2) What exactly changes in the settlement cycles? Cycles ...
Unable to identify RuPay International admin ids
Please raise CRM ticket in NPCI helpdesk portal. https://www.npcisupport.org.in/portal/en/signin
What if bank is facing issue while accessing the IRGCS portal?
Bank can raise CRM ticket on the NPCI helpdesk portal and also attach the error screenshot of the same on the same ticket.
How to search Backdated reports in BCS IRGCS portal? How can banks restore the reports from NPCI?
Settlement reports/files are available in their respective folders until 3 months only. Backdated IRGCS files and reports will be made available for an additional charge @ INR 500 per day. The members can share an approval mail with an acknowledgment ...
What if NPCI charges the fees to the bank but no records are being displayed on the screen?
User should immediately raise a ticket in the NPCI Help Center Portal. https://www.npcisupport.org.in/portal/en/signin

Popular Articles
What is Aadhar Seeding / deseeding. How to seed or deseed the Aadhar in NPCI ?
Aadhar Seeding Map the Aadhar number in both the bank’s Core Banking System (CBS) and the NPCI mapper file. Check Aadhar Status: Upload the Aadhar number in the NPCI mapper file to verify the status.
Transaction Status
The status of transaction can be validated by accessing the transaction search option available in portal. Path: BCS 2.0 RGCS Portal > Transaction Search > View Transaction
Aadhar seeding / Deseeding procedure
Kindly go through the attached document to seed / Deseeding the Aadhar number in NPCI mapper.
Missing/late Settlement Transaction
For any missing transaction/late Settlement in daily reconciliation, Please share the sample transaction with complete details/logs in CRM.
UPI Lite recon issue
For Such Issues please provide complete details LRNs and Lite Balance File in CRM

Knowledge Base