How to unlock Maker User ID?

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• What to do if a particular Product and its Category is not visible in Maker or Checker id?

  Bank Maker and Checker can ask Bank’s PCOMP Admin to add the Product along with its Category in their id.

• Who will create Maker and Checker for New PCOMP Portal?

  PCOMP Admin have to create Maker and Checker. Kindly refer the user guide for the same.

• How to unlock Checker User ID?

  Checker ID will be activated post 'Annexure A" is approved by NPCI

• How can the bank create new user ids for PCOMP Portal through NPCI?

  Bank needs to send user creation request in the below format on their Bank Letter head along with Seal, Stamp & Signature. Sr. No Product Bank Name Acquirer/Issuer Name Email ID Mobile Number Designation Role(Maker/Checker)

• What to do if the Maker or Checker id gets locked in PCOMP Portal?

  Bank users can contact their respective bank’s PCOMP Admin and request them to unlock their user id.