What to do if the Maker or Checker id gets locked in PCOMP Portal?

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• Who will create Maker and Checker for New PCOMP Portal?

  PCOMP Admin have to create Maker and Checker. Kindly refer the user guide for the same.

• What are the login id’s for PCOMP Portal?

  The login id for PCOMP Portal consist of 4 alphabetical letter unique to CFLOW code assigned to the bank followed by “SEC.Maker”,“SEC.Checker” & “SEC.Admin” For eg : Bank Name : ABCD Bank Ltd. Bank Code : ABCD Maker id : ABCD.SECMaker , Checker : ...

• What to do if a particular Product and its Category is not visible in Maker or Checker id?

  Bank Maker and Checker can ask Bank’s PCOMP Admin to add the Product along with its Category in their id.

• How will I get to know if Checker id is activated/unlocked in New PCOMP Portal?

  Checker will receive password reset link on registered email id from from sa.compliance@npci.org.in with subject "Reset your password for login with NPCI"

• What if the id of PCOMP Admin gets locked?

  Bank Admin can ask NPCI to unlock the Admin id by contacting their respective NPCI RM.