What happens when request is rejected by NPCI Product Checker?

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• For requests rejected by NPCI Product Checker, what should the bank team do to rectify and submit?

  Bank team to refer rejection remarks inputted by NPCI Product Checker in Approval tab and make the changes as guided and re-submit the request.

• How to unlock Checker User ID?

  Checker ID will be activated post 'Annexure A" is approved by NPCI

• How will I get to know if Checker id is activated/unlocked in New PCOMP Portal?

  Checker will receive password reset link on registered email id from from sa.compliance@npci.org.in with subject "Reset your password for login with NPCI"

• Who will create Maker and Checker for New PCOMP Portal?

  PCOMP Admin have to create Maker and Checker. Kindly refer the user guide for the same.

• From which department Checker has to be for New PCOMP Portal?

  Checker has to be mandatorily from Internal Audit or Compliance Department.