How to resolve bank on hold review stage?
1) Please select Pending from Dashboard
page, for taking action on the request.
i.e., To upload the documents/ change value in the fields.
2) The request which needs to be acted
will be listed out here, directly click the CERTIFY2PRODUCTION STATUS and open
the request.
If many unique ID requests are there, you can use the search with unique ID.
3) On hold notification mailer will be
sent to bank & asp mail mentioned in cflow request. Read the comment and do
the changes
4) Fields will be editable, for documents upload sign will be there. Click
upload and attach the required documents and submit the request.
It will move to NPCI Team.
Related Articles
After submitting a rejected request, the status is still showing as Bank On Hold Review?
To avoid this, before submitting the request, you need to select “Resolved” and the submit your request in C-flow.
What is the TAT for the request after it was rejected from requirement verification to resolve from bank on hold?
The TAT is one day to resolve the request from bank side, if TAT breached the request will be auto terminated.
How do I update my profile/user email address?
User don’t have an option to update the email address. Please send an email to cflow.team@npci.org.in for any changes such as Name, email address, phone number, enable/disable user ID, password reset, role change
In case a request is terminated will the bank need to enter/upload all details manually in a new C-flow id?
No, you have the "Cloning" option for the same. Kindly go to terminated request id, and on right side you will have clone option - please select it, it will automatically create a new C-flow id with same details/documents as in earlier terminated ...
How to check the status of the cflow requests submitted?
Users can check the current status of cflow requests by accessing the new Dashboard. More details are available in the document "New_Cflow Dashboard Walkthrough_Banks".