After submitting a rejected request, the status is still showing as Bank On Hold Review?

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• How to resolve bank on hold review stage?

  1) Please select Pending from Dashboard page, for taking action on the request. i.e., To upload the documents/ change value in the fields. 2) The request which needs to be acted will be listed out here, directly click the CERTIFY2PRODUCTION STATUS ...

• What is the TAT for the request after it was rejected from requirement verification to resolve from bank on hold?

  The TAT is one day to resolve the request from bank side, if TAT breached the request will be auto terminated.

• After submitting a new request for White Plastic Certification in C-flow, the request still shows in Registration Form stage?

  This is mostly because you must have marked Card Dispatches status as “NO” under White Plastic Certification section in C-flow and not entered a valid AWB number.

• What is new / existing bank option in Cflow?

  1) If the bank coming for first time in IMPS product even though already live in NFS or Rupay product, then bank should select the option as new bank when raising a request in IMPS. 2) If the bank coming for new scope or additional scope in the same ...

• Can we re-initiate a terminated request

  No, bank need to raise a new request with a new C-flow id - while selecting the same Product and Scope (may use Cloning option)