From which id does the bank receive an OTP?

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• OTP is not received for New PCOMP Portal

  1. Check for email from self-attest.support@npci.org.in with subject "OTP for login with NPCI" 2. If email is still not found in your inbox, kindly check your junk/spam folder or get in touch with your internal IT team or domain service provider

• How can the bank create new user ids for PCOMP Portal?

  Bank can create new user for PCOMP Portal through Admin access provided to Bank.

• What if the id of PCOMP Admin gets locked?

  Bank Admin can ask NPCI to unlock the Admin id by contacting their respective NPCI RM.

• What are the login id’s for PCOMP Portal?

  The login id for PCOMP Portal consist of 4 alphabetical letter unique to CFLOW code assigned to the bank followed by “SEC.Maker”,“SEC.Checker” & “SEC.Admin” For eg : Bank Name : ABCD Bank Ltd. Bank Code : ABCD Maker id : ABCD.SECMaker , Checker : ...

• What to do if the Maker or Checker id gets locked in PCOMP Portal?

  Bank users can contact their respective bank’s PCOMP Admin and request them to unlock their user id.