Password mail not received on registered email id

• Related Articles

• How can bank reset password of their maker/checker users?

  The bank admin has the rights to reset the checker/ maker ids. NPCI can reset the Admin ids only. Please ask checker to connect with Bank admin for the needful.

• Modification of admin ids details

  Raise a CRM ticket, Form will be shared .Please click on the download button to download the form. Fill the form, sign and seal the form. And submit it on the same ticket.

• Credential required for Admin

  Please raise CRM ticket in NPCI helpdesk portal.

• Password reset for users

  The bank admin has the rights to reset the checker/ maker ids. NPCI can reset the Admin ids only. Please ask checker to connect with Bank admin for the needful.

• What action bank can take incase of the Admin ID is deleted?

  The admin id has been auto deleted from the BCS-RuPay system due to non-usage for the last 6 months. Kindly provide the change request form for activation of the admin id. The form is available on the BCS-RuPay portal in a circular folder.