How to register to access the help center portal?

There are two ways to get a registration link to access the NPCI Help Centre Portal to raise support queries.

        1-      Existing portal user can raise a new user access request through help center portal add ticket option (use this option to raise Help centre portal user access request only).

Path:

Existing User Login -> Click on Add Ticket button under My tickets section -> Select One department -> Select NPCI Support product ->Select New user creation request category -> Select Login creation sub category and enter required details and Click on submit button.

        2-      User may connect with respective RM to get the registration link.

User will receive the NPCI Support Customer Self Service Portal Invitation via email to access the portal. Click on “Accept the Invitation” link and set the password to access the portal.

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• How to update profile details of help centre user?

  Login into NPCI help centre portal and click on right side profile menu and follow the below path View Profile-> Manage Profile-> Edit Profile

• How to change the password after login into portal?

  Login into portal and click on view profile option to change the password.

• How to raise a ticket?

  Login into NPCI help center portal and click on “Add Ticket” button under the “My Tickets” menu. When raising a support query on a help centre portal, it’s essential to provide clear and detailed information to ensure timely and effective resolution. ...

• What is Knowledge Base?

  The knowledge base in NPCI Help centre portal is the information center for customers to read through the articles and help themselves with their problems.

• Where to check ticket status raised by their organization?

  Login into NPCI help centre portal and click on “My tickets” menu to check the Ticket status.