How to raise a ticket?

How to raise a ticket?

Login into NPCI help center portal and click on “Add Ticket” button under the “My Tickets” menu.

When raising a support query on a help centre portal, it’s essential to provide clear and detailed information to ensure timely and effective resolution. Consider the following points while raising a support query in CRM:

Product / category: Select correct product and category for the query.

Subject Line: Write a brief, clear subject line summarizing the query (e.g., "User Creation for Help Centre Portal"). 

Detailed Description: Describe the issue in detail and include any extra information that may assist the support team in resolving the issue.

Attachments: Include screenshots, error logs, or documents supporting the issue.

Note: Please do not reopen the existing query for new issue. Kindly raise a new query for new issue. Reopen the query within 10 days, incase not satisfied with the given solution.​
Alert
Note: Only registered users are allowed to raise a ticket.

    • Related Articles

    • Can I upload attachment while raising ticket?

      You can add attachments while you create a ticket. Though you could upload multiple files, make sure that each of that file is within the size of 20 MB.

    • What is a ticket?

      Tickets are support requests that are submitted by you. They contain the support conversations, as well as other properties, such as priority, category, and status. Tickets can be problems, feature requests, questions.

    • How to Edit ticket?

      Login into NPCI help center portal and click on “My tickets” menu. Under the My tickets menu click on the ticket which you want to edit and click on Edit button to update the fields. Click on “Save” button once the details are updated.

    • Where to check ticket status raised by their organization?

      Login into NPCI help centre portal and click on “My tickets” menu to check the Ticket status.

    • How to register to access the help center portal?

      There are two ways to get a registration link to access the NPCI Help Centre Portal to raise support queries. 1- Existing portal user can raise a new user access request through help center portal add ticket option (use this option to raise Help ...