On-boarding process FAQs
Terminal Request is production required?
If new bank production is required and if proceeding with same Acquirer id/ PID-Settlement production is not required.
What is expiry date for Risk and Legal approval?
Yes, for Legal it is 6 months if the agreement is executed in Gujrat and Maharashtra Stamp paper; For Risk, is 90 days.
Can we change bank source and destination IP after Go-live?
No, as the given IP is already whitelisted it cannot be changed.
Can we re-initiate a terminated request
No, bank need to raise a new request with a new C-flow id - while selecting the same Product and Scope (may use Cloning option)
Can we take White Plastic under Cluster approach?
No
Who are applicable for Cluster approach?
A set of banks will be classified as cluster banks if they have the same 1. Application service provider (ASP) 2. Switch software & version 3. CBS software & version 4. Reconciliation system. Further, this is applicable only for select Products & ...
How many requests need to be raised for Sponsor Bank change/ Sub-member to Direct-member/ Switch Migration?
The bank needs to raise all the requests again for the respective product and sub-product combinations in which they were already live - as this is a major change in systems.
If new bank is raising a request for first time, what are the usual scopes to be selected in RuPay?
They need to raise below requests: • For Issuer - Host to Host (ATM and POS), WPC and BEPG. • For Acquirer - Host to Host (ATM/ Micro-ATM/ POS), Terminal Device.
What is Issuer and Acquirer Certification?
The bank that is going to issue their cards they need to go for Issuer Certification and if bank needs to accept cards, they need to go for Acquirer Certification.
Who are the On-boarding SPOCs?
· RuPay / BEPG - Mr. Prejith Pappan - prejith.pappan@npci.org.in – 8921102229 · RuPay / BEPG - Mr. Avinash Sonthalia - avinash.sonthalia@npci.org.in – 7250983749 · AePS / IMPS - Ms. Rabunia Rajan - rabunia.rajan@npci.org.in – 7639568290 · IMPS - Mr. ...
How to resolve bank on hold review stage?
1) Please select Pending from Dashboard page, for taking action on the request. i.e., To upload the documents/ change value in the fields. 2) The request which needs to be acted will be listed out here, directly click the CERTIFY2PRODUCTION STATUS ...
What should be Product and Sub-Product for raising terminal device certification request for Micro-ATM / ATM channel?
Product: EMV and Sub-Product: EMV-Terminal Device Certification.
When do we need to raise White Plastic request?
In case of only Card vendor change or Card Profile change you will need to raise a new White Plastic Certification request.
What are the pre-requisites/ documents required for EMV – White Plastic Certification / RuPay Contactless – White Plastic Certification ?
The pre-requisites/ documents are as below: • Bank should be already live on EMV - Host to Host for ATM and POS channel. • PIF form • Certificate of Compliance (COC)
How to check the status of the cflow requests submitted?
Users can check the current status of cflow requests by accessing the new Dashboard. More details are available in the document "New_Cflow Dashboard Walkthrough_Banks".
Where can we get COC file from?
You can ask your card embossing vendor to share RuPay audit Certificate of Compliance.
What is the TAT for completion of Terminal Device Certification requests?
For Terminal Devices the TAT for testing stage is 21 days.
What is the TAT for completion of White Plastic requests?
For White Plastic the TAT for testing stage is 2-3 days.
What are the pre-requisites/ documents required for RuPay Contactless – Terminal Device Certification?
The pre-requisites / documents are as below: • Bank should be already live on Acquirer RuPay Contactless - Host to Host for POS channel. • PIF form • PCI-PED document • EMV Co Letter of Approval - Contact L1 • EMV Co Letter of Approval - Contact L2 • ...
What are the pre-requisites/ documents required for EMV – Terminal Device Certification?
The pre-requisites / documents are as below: • Bank should be already live on Acquirer EMV - Host to Host for ATM or Micro-ATM channel (depending on the channel type the request is raised for). • PIF form • PCI-PED document • EMV Co Letter of ...
What should be Product and Sub-Product for raising terminal device certification request for POS channel?
Product: RuPay Contactless and Sub-Product: RuPay Contactless - Terminal Device Certification.
What should be Product and Sub-Product for raising terminal device certification request for ATM channel?
Product: EMV and Sub-Product: EMV-Terminal Device Certification.
What should be Product and Sub-Product for raising terminal device certification request for Micro-ATM channel?
Product: EMV and Sub-Product: EMV-Terminal Device Certification.
When do we need to raise new Terminal Device Certification request?
In case of only New Terminal, Switch vendor change or Switch Upgradation you will need to raise a new Terminal Device Certification request.
When do we need to raise White Plastic request?
In case of only Card vendor change or Card Profile change you will need to raise a new White Plastic Certification request.
After submitting a rejected request, the status is still showing as Bank On Hold Review?
To avoid this, before submitting the request, you need to select “Resolved” and the submit your request in C-flow.
In case a request is terminated will the bank need to enter/upload all details manually in a new C-flow id?
No, you have the "Cloning" option for the same. Kindly go to terminated request id, and on right side you will have clone option - please select it, it will automatically create a new C-flow id with same details/documents as in earlier terminated ...
After submitting a new request for White Plastic Certification in C-flow, the request still shows in Registration Form stage?
This is mostly because you must have marked Card Dispatches status as “NO” under White Plastic Certification section in C-flow and not entered a valid AWB number.
What are the pre-requisites/ documents required for RuPay Contactless – White Plastic Certification?
The pre-requisites/ documents are as below: • Bank should be already live on RuPay Contactless - Host to Host for ATM and POS channel. • PIF form • Certificate of Compliance (COC)
What are the pre-requisites/ documents required for EMV – White Plastic Certification?
The pre-requisites/ documents are as below: Bank should be already live on EMV - Host to Host for ATM and POS channel. PIF form Certificate of Compliance (COC)
What is the address the sample cards should be sent to for White Plastic Certification?
Please find the address below: Akshitha M. FIME India Pvt. Ltd., Ganapathi Raja Enclave, 1st Floor, # 75 /A, 100 Feet Road, Sarakki 15th Cross, 1st Phase, J. P. Nagar Bengaluru-560078. Phone: 080 4335 804
What should be Product and Sub-Product to raise request for Contact White Plastic cards?
Product: EMV and Sub-Product: EMV-White Plastic Certification.
What should be Product and Sub-Product to raise request for Contactless White Plastic cards?
Product: RuPay Contactless and Sub-Product: RuPay Contactless-White Plastic Certification.
What does it mean when we say - bank live on Host to Host?
It means that the bank for the respective switch vendor in given scenario is live with NPCI, that is transactions is taking place.
Where can we get COC file from?
You can ask your card embossing vendor to share RuPay audit Certificate of Compliance.
What is the PIF form and where can the bank get the same ?
PIF file is your Product Information Form, bank can get the same from their RM or directly from On-Boarding Team
When is white plastic certification required?
In-case you are issuing the Cards for the first time, or in case of - Card profile change or Card embossing vendor change - you will need to complete White Plastic Certification.
What is white plastic card?
It is your Debit, Credit or Pre-paid card which upon certification can later be issued in market to users.
When can cluster approach be adopted?
Primarily, Cluster approach is applicable for UPI, AePS, IMPS, Rupay Host, BEPG & Tokenization. A set of banks will be classified as cluster banks if they have the same: 1. Application service provider (ASP) 2. Switch software & version 3. CBS ...
What is the difference between normal approach and cluster approach?
In normal Certification, the Bank needs to undergo complete testing - need to execute all the prescribed test cases successfully - and obtain the Certification sign-off. Only after receiving this signoff, the Bank can proceed for Production movement. ...
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