Why bank maker/checker is not able to view the transaction in BCS Portal (Admin to grant rights to user IDs)
Request you to please get in touch with Bank admin and validate if the user ID has been granted rights for the particular BIN.
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How can bank reset password of their maker/checker users?
The bank admin has the rights to reset the checker/ maker ids. NPCI can reset the Admin ids only. Please ask checker to connect with Bank admin for the needful.
Credential required for Admin
Please raise CRM ticket in NPCI helpdesk portal.
Modification of admin ids details
Raise a CRM ticket, Form will be shared .Please click on the download button to download the form. Fill the form, sign and seal the form. And submit it on the same ticket.
Login credential required
Contact your bank's admin ID of BCS RUPAY Portal or Raise CRM ticket in NPCI helpdesk portal
Admin ID deleted
Kindly provide the change request form for activation of admin id. The form is available on BCS-RuPay portal in circular folder. Please raise a CRM ticket on NPCI helpdesk portal