We are not receiving the response, what is causing the problem?

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• Telnet is not happening, what should I do?

  For CZ on Public Internet, at NPCI end whitelisting/port opening is not required. Bank end issue and bank has to check at their network level whether whitelisting/port opening is done at their end for following NPCI CZ Public IPs: ◾NPCI to Bank - ...

• Acknowledgement is not received, what is the issue?

  Acknowledgement from bank to NPCI: Improper request / Bank end application issue. CZ backend logs will give reason for rejection. Acknowledgement from NPCI to bank: NPCI to Bank connectivity issue/Improper response script

• Login credentials are not working. What should I do?

  Kindly check if the email & password entered are correct, and are entered in the relevant IMPS / AEPS URL. Credentials are mapped as per the respective Tool URL. If the CZ URL is proper and yet you aren't able to Log-in, kindly send an email to ...

• Test cases are not reflecting on CZ, how to troubleshoot?

  Please drop a mail to NPCI certification SPOC. SPOC will troubleshoot the issue.

• For how long is the certification sign-off valid from the date of sign-off?

  The Certification Sign-off will be valid for 50 working days from the date of issue. The Bank needs to go Live within this time, else the Signoff will be invalid and the bank will have to re-certify.