We are not receiving the response, what is causing the problem?

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• Telnet is not happening, what should I do?

  For CZ on Public Internet, at NPCI end whitelisting/port opening is not required. Bank end issue and bank has to check at their network level whether whitelisting/port opening is done at their end for following NPCI CZ Public IPs: ◾NPCI to Bank - ...

• Acknowledgement is not received, what is the issue?

  Acknowledgement from bank to NPCI: Improper request / Bank end application issue. CZ backend logs will give reason for rejection. Acknowledgement from NPCI to bank: NPCI to Bank connectivity issue/Improper response script

• Login credentials are not working. What should I do?

  Kindly check if the email & password entered are correct, and are entered in the relevant IMPS / AEPS URL. Credentials are mapped as per the respective Tool URL. If the CZ URL is proper and yet you aren't able to Log-in, kindly send an email to ...

• Test cases are not reflecting on CZ, how to troubleshoot?

  Please drop a mail to NPCI certification SPOC. SPOC will troubleshoot the issue.

• What is the difference between normal approach and cluster approach?

  In normal Certification, the Bank needs to undergo complete testing - need to execute all the prescribed test cases successfully - and obtain the Certification sign-off. Only after receiving this signoff, the Bank can proceed for Production movement. ...