Operating and Settlement Guidelines required

• Related Articles

• Credential required for Admin

  Please raise CRM ticket in NPCI helpdesk portal.

• What are the RuPay Settlement timings?

  Please be informed that the related circular is available in BCS RuPay Portal > Member File download > Circular folder Circular-FY21-22-013 - Implementation of 4 settlement cycles for RGCS - With Go live date.

• What is the concept of Tips and Surcharge?

  Please be informed, that detailed clarification on tips and surcharge is provided in RuPay Dispute Management Rules and Regulations manual. Path: BCS RuPay Portal > Member File Download > Manuals and Documents folder.

• Where can banks find the settlement reports for BCS RuPay?

  All the settlement reports are available in BCS RuPay Portal > Member File Download The reports are available in: Month wise > Date wise > Cycle wise folder in the RuPay BCS portal.

• Request for backdated reports/Settlement files

  Raise a ticket in CRM portal.Backdated RGCS files and reports will be made available for an additional charge @ INR 500 per day.The timelines for retrieval shall depend on the quantum of data required for restoration.