How do members change their contact official details in the NPCI GSTOne portal contact list?

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• Is GST escalation matrix\contact list available in the NPCI GSTOne Portal?

  Members can contact each other with regards to GST related queries on the basis of GST contact sheet made available in the NPCI GST portal > Log folder> GST Contact sheet.

• How to obtain access to the GST portal?

  1 - IP Whitelisting through C-Flow portal and refer attached user guide. 2 - Raise admin credential request in CRM ( 4 digit bank code & User id)

• How can members change their GSTIN in respective back office applications?

  Members are required to share annexure A of NFS OC 416 on their letter head with revised GSTIN and address. Members to tick mark on the products in the annexure for which the change is required. In case GSTIN is to be changed for a specific code/PID ...

• Are NPCI GSTOne Portal user id’s person specific?

  NPCI GST portal user id’s are assigned to each unique code which is further mapped to the member, hence they are not person specific.

• Where does NPCI share invoices with members in the NPCI GSTOne Portal?

  Invoices generated by NPCI on behalf of the Payee members is shared in the NPCI GST portal >Invoices> Invoices Pending for Signature folder.