Dear Partners,

As part of our continuous efforts to improve the CRM experience and ensure better clarity in query handling, we have introduced a new feature in the ticket reopening process on the NPCI Help Centre Portal.

Going forward, whenever a ticket is reopened by your team, a mandatory dropdown field will appear with the following options:

This enhancement has been introduced to help us identify the exact reason for reopening tickets.

We request you to kindly select the most appropriate option whenever reopening a ticket, effective immediately. Your cooperation in using this feature will go a long way in helping us improve efficiency and partner experience.

Please feel free to connect incase of any query

Thanks & Regards

NPCI CRM Team