We are pleased to announce the following enhancements to improve your ticket creation experience:
Product Mismatch Validation:
The system will now display an alert if there is a mismatch between the selected product and the query entered, ensuring accurate ticket submission.
Keyword-Based Suggestion & Auto Classification:
Users can enter keywords to view relevant query types, with automatic population of Product, Category, and Subcategory fields.
Key Benefits:
These enhancements are now live and available for use.