Recent Topics
🚀 New Feature: Chatbot Now Live on CRM Help Centre Portal
We are pleased to introduce our Chatbot, now available on the CRM Help Centre portal to assist you with your queries. You can now: Get instant answers to your basic queries through Assisted Interaction. Use the Answer Bot to find information from the
User Guide for Updating CRM Help Centre Portal Email ID
Please find attached User Guide that provides step-by-step instructions to update the CRM Help Centre portal email IDs to reflect the revised bank domains for the banks where email domains are changed from their existing domain to bank.in domain. Connect
Important points to follow for invoice retrieval
Invoices will be successfully retrieved when: Accuracy in entering the date range and amount will ensure quick and reliable retrieval of your invoices. So, try to narrow down your search parameters as much as possible. Do not input multiple products at
Introduction of "Reopen Reasons" Feature
Dear Partners, As part of our continuous efforts to improve the CRM experience and ensure better clarity in query handling, we have introduced a new feature in the ticket reopening process on the NPCI Help Centre Portal. Going forward, whenever a ticket